Email Automation incl. semantic routing will get your customers the attention they deserve by protecting staff from a torrent of mails every day. This form of automation exceeds rule-based forwarding solutions. Using Natural Language Processing (NLP) it understands your company’s vernacular and can pre-process and route emails to the correct department or individual. Our solution does not only interpret emails, but also any attachments like PDFs, for example.
+30% faster processing duration per email
90+% routing accuracy
+35% increased processing volume per time unit
+40% automatic answers generated
Email Automation 3.0
Because we train our generic AI models in your specific environment, we achieve the highest accuracy scores in the market. Our secure API integrates into all major CRM/ERP systems, helping you build a custom solution that suits your situation best. We want you to have the quickest time to business value. Even though we will build a tailor-made solution for your needs, we will do so in only 30 days.
Increased customer satisfaction
Organize your overflowing inboxes
Protect and store critical emails
Route sales inquiries to the correct sales representatives
Store customer communication where you need it most
Request AI Experts
We look forward to your questions on the use of artificial intelligence.
First Level Support
#email automation #requests #routing
Automatically prepared answers for recurring requests. Key data of mails aggregated and automatically routed to responsible employees. End-to-end automation supporting staff and freeing up resources.
#automatised_offers #travelagents #customisation
Generate travel offers automatically so that travel agents only need to customize them to the personal needs of customers. Automatic answers to FAQs and directing requests to the right expert.
We use AI models which analyze data in real-time and deliver the mails to the correct inbox or CRM based on a semantic analysis of its content. This includes attached data (PDFs, JPGs) which are analyzed as well through our OCR module. Using Natural Language Processing (NLP) the solution can automatically suggest fitting responses or aggregate relevant data from an email and provide them to the responsible staff.
AI Email Classification
Make time for what matters to your team. Have all your incoming emails classified, sorted and forwarded to the right person at once.
AI Image Classification
Automatically classify images according to a certain scheme in the blink of an eye. Use this skill to make time for the tasks that really matter to you.
Neural Question Answering
Pose a question in Natural Language, have it automatically classified according to intent and finally get an intelligible answer.
AIOS – The “How”
Leftshift One’s AIOS (AI Operating System) software enables end-to-end Email Automation to be deployed 5 to 10 times faster. The system uses the necessary pre-configured AI models in the internal marketplace to perform real-time processing and semantic analysis of emails and their attachements. AIOS is a fully redundant Development, Staging and Production (AIOPS) environment with a guaranteed uptime of 99.99%.